FAQs

Fakhr is an online platform dedicated to providing a wide range of products, tools, and devices for people with disabilities and the elderly. Our goal is to enhance comfort, accessibility, and independence for everyone, ensuring universal access to essential products.

Our products are designed for people of disabilities and the elderly. However, anyone who seeks to improve their accessibility and quality of life can benefit from our offerings. We also serve caregivers and institutions that support individuals with special needs.

Placing an order on Fakhr is simple:

1. Browse our product categories.
2. Select the item you wish to purchase and add it to your cart.
3. Proceed to checkout, fill in your delivery information, and complete the payment.
4. You will receive a confirmation email with the order details.

We offer a wide range of products, including:

• Furniture and Home Appliances: Comfortable furniture, adjustable beds, and easy-to-use home appliances.
• Healthcare and Rehabilitation: Medical devices, therapy tools, and rehabilitation equipment.
• Assistive and Smart Technologies: Communication devices, smart home gadgets, and adaptive tools.
• Mobility and Travel: Wheelchairs, mobility scooters, and travel accessories.
• Sports and Recreation: Adaptive sports equipment, fitness devices, and recreational tools.
• Education and Personal Development: Learning tools, educational programs, and skill development kits.
• Consulting Services and Technical Support: Personal consultations, technical support, and training services.
• Modified Fashion and Clothing: Adaptive clothing, footwear, and accessories designed for comfort and ease of use.

Yes, we offer a return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it, provided the product is in its original condition and packaging. For more information, please refer to our Return Policy page or contact our customer service team.

Once your order has been shipped, you will receive a tracking number via email. Use this number on our Order Tracking page to monitor the status of your shipment. You can also reach out to our customer support team for further assistance.

We accept a variety of payment methods, including:

– Credit/Debit Cards (Visa, MasterCard, etc.)

– Bank transfers

– Digital wallets

– Cash on delivery (within specific areas)

You can consult the seller or supplier to confirm the availability of international shipping to various countries. Shipping fees and delivery times vary depending on the destination. Please refer to the product page for more details or contact the support team for specific inquiries.

If you are a supplier or manufacturer of products that align with our mission, you can apply to become a seller on Fakhr. Visit the Become A Vendor page, fill out the application form, and our team will review your submission. If approved, you can start listing your products on our platform.

You can reach our customer support team through:

– Email: support@fakhr.com

– Phone: +XXX-XXXXXXX

– Live Chat: Available on our website during business hours

– Contact Form: Fill out the form on our Contact Us page, and we will get back to you as soon as possible.

To stay informed about the latest products, special offers, and events, subscribe to our newsletter at the bottom of our homepage. You can also follow us on our social media channels for updates and announcements.

Fakhr is the first platform specialized in providing products that meet the needs of elderly and people of determination. It is distinguished by its focus on offering high-quality, innovative, and reliable solutions at competitive prices, enhancing accessibility and improving quality of life. Our mission is to empower all individuals to live with dignity and independence.