After-Sales Services
After Sales Services
After-sales services on the "Fakhr" platform is not just an add-on; they are the core of our shopping experience. We believe that our relationship with our customers doesn't end at the point of purchase—it begins there. By providing comprehensive and personalized support to every customer, we aim to ensure their complete satisfaction with the products and services we offer. These services embody our commitment to delivering an unparalleled shopping experience and fostering mutual trust, which helps build a long-lasting relationship filled with confidence and satisfaction.
Our after-sales services include
Customer Service
The platform offers a dedicated customer service team available to answer customer inquiries and assist in resolving any issues they may encounter after purchasing. Customers can reach the support team via phone, email, or live chat on the platform.
Technical Support and Consultation
The platform provides specialized technical support to assist customers in using the devices and supplies they have purchased. This includes offering necessary guidance on proper usage and addressing any problems they may face.
Maintenance and Repairs
The platform offers maintenance and repair services for purchased products in case of malfunction or damage. This is done through certified maintenance centers or a specialized team that handles the repair of devices and supplies.
Warranty and Product Replacement
The platform allows customers to obtain a warranty for purchased products, providing them with security and confidence. In the event of manufacturing defects or any issues with the product, customers can benefit from replacement or repair services within the warranty period.
Returns and Refunds
The platform offers flexible return policies if the products do not meet customer expectations or are defective, with the option of a refund according to the platform’s terms and policies.