Terms Of Use
Fakhr Platform - Terms & Conditions
Welcome to Fakhr! By accessing and using our platform, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and obligations when using Fakhr platform.
• Introduction
These Terms & Conditions apply to the use of Fakhr platform (referred to as “Platform,” “we,” “us,” or “our”) which provides a marketplace for products and services tailored for the elderly and people with disabilities.
By accessing or using our Platform, you agree to these Terms & Conditions, including our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.
By accessing or using our Platform, you agree to these Terms & Conditions, including our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.
• User Account
– To access certain features of the Platform, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password.
– You agree to provide accurate, current, and complete information during the registration process and update it as needed to keep it accurate.
– You are solely responsible for all activities that occur under your account.
– You agree to provide accurate, current, and complete information during the registration process and update it as needed to keep it accurate.
– You are solely responsible for all activities that occur under your account.
• Product Listings and Supplier Responsibility
– Fakhr serves as an online platform for suppliers and sellers to list their products and services. The products listed on the Platform are offered by independent suppliers and sellers, who are responsible for the accuracy and content of their listings.
– Fakhr does not guarantee the availability, quality, or suitability of any product or service offered by suppliers or sellers.
– Any issues related to product descriptions, pricing, or product availability should be addressed directly with the respective supplier or seller.
– Fakhr does not guarantee the availability, quality, or suitability of any product or service offered by suppliers or sellers.
– Any issues related to product descriptions, pricing, or product availability should be addressed directly with the respective supplier or seller.
• Orders and Payments
– When you place an order through Fakhr, you are making an offer to purchase products or services from the supplier or seller. Acceptance of your offer will be confirmed via email or through the Platform.
– All prices displayed are in UAE Dirham and include applicable taxes unless otherwise stated.
– Fakhr reserves the right to cancel any order if we detect any fraud or misrepresentation.
– All prices displayed are in UAE Dirham and include applicable taxes unless otherwise stated.
– Fakhr reserves the right to cancel any order if we detect any fraud or misrepresentation.
• Return, Exchange, and Refund Policy
– Please note that return and exchange policies may vary from one supplier or seller to another. Each product page contains a link to the specific return and exchange policy of the respective supplier or seller.
– Fakhr is not responsible for processing returns or exchanges directly; these are managed by the supplier or seller based on their terms.
– In the case of any disputes or concerns regarding returns or exchanges, you may contact Fakhr’s customer support for guidance.
– Fakhr is not responsible for processing returns or exchanges directly; these are managed by the supplier or seller based on their terms.
– In the case of any disputes or concerns regarding returns or exchanges, you may contact Fakhr’s customer support for guidance.
• User Conduct
– You agree not to use the Platform for any unlawful purpose or in violation of these Terms & Conditions.
– You must not engage in activities that could harm the Platform, its users, or its reputation, including but not limited to posting misleading or fraudulent information, violating the intellectual property rights of others, or engaging in harassment or abusive behaviour.
– Fakhr reserves the right to suspend or terminate your account if you violate these terms or engage in any harmful behaviour.
– You must not engage in activities that could harm the Platform, its users, or its reputation, including but not limited to posting misleading or fraudulent information, violating the intellectual property rights of others, or engaging in harassment or abusive behaviour.
– Fakhr reserves the right to suspend or terminate your account if you violate these terms or engage in any harmful behaviour.
• Limitation of Liability
– Fakhr is not responsible for any damages or losses that arise from the use of the Platform or from any transaction between users and suppliers/sellers, including but not limited to direct, indirect, or consequential damages.
– Our Platform is provided on an “as-is” basis without any warranties of any kind, whether express or implied. We do not guarantee that the Platform will be error-free, secure, or available at all times.
– Our Platform is provided on an “as-is” basis without any warranties of any kind, whether express or implied. We do not guarantee that the Platform will be error-free, secure, or available at all times.
• Intellectual Property
– All content, including text, graphics, logos, and images available on the Platform, is the property of Fakhr or its licensors and is protected by intellectual property laws.
– You may not use, reproduce, or distribute any content from the Platform without prior written consent from Fakhr.
– You may not use, reproduce, or distribute any content from the Platform without prior written consent from Fakhr.
• Privacy Policy
– Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Platform, you consent to the data practices described in our Privacy Policy.
• Changes to Terms & Conditions
– Fakhr reserves the right to modify or update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on the Platform. We encourage you to review these terms regularly to stay informed of any updates.
• Governing Law and Dispute Resolution
– These Terms & Conditions are governed by the laws of United Arab Emirates. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Dubai.
– In case of any disputes or disagreements, we encourage users to first contact our customer support team to seek a resolution.
– In case of any disputes or disagreements, we encourage users to first contact our customer support team to seek a resolution.
• Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us through the Contact Us page.