Return and Exchange Policy
General Return and Exchange Policy
At (Fakhr), we are committed to providing an easy and convenient shopping experience for all our valued customers. To ensure your complete satisfaction, please note that the return and exchange policy may vary from one supplier or seller to another, based on their specific terms. Therefore, please read the following terms carefully:
• Review the Supplier or Seller's Policy
– Every customer is required to review the return and exchange policy of the supplier or seller from whom they purchased the product before completing the purchase.
– Each product page includes a clear link to the return and exchange policy of the supplier or seller. Therefore, please read these terms carefully to ensure they meet your needs and expectations.
– Each product page includes a clear link to the return and exchange policy of the supplier or seller. Therefore, please read these terms carefully to ensure they meet your needs and expectations.
• Responsibility of the Supplier or Seller
– Each supplier or seller is responsible for handling return and exchange requests for the products they sell, according to their specified terms.
– The acceptance conditions and period for returns or exchanges vary from one supplier to another and may include differences in shipping and additional fees.
– The acceptance conditions and period for returns or exchanges vary from one supplier to another and may include differences in shipping and additional fees.
• General Return Conditions
– Please ensure that the product is unused and in its original condition before submitting a return request, as these conditions may be essential for the policies of suppliers and sellers.
– If there is any discrepancy or mismatch between the received product and the announced policies of the supplier or seller, you can contact our customer support team via phone number or email for assistance.
– If there is any discrepancy or mismatch between the received product and the announced policies of the supplier or seller, you can contact our customer support team via phone number or email for assistance.
• Exceptions and Special Conditions
– Some products may not be eligible for return or exchange, such as perishable items, custom-made clothing, and health products, as determined by the supplier or seller.
– The customer is responsible for ensuring that the supplier or seller’s policy aligns with their expectations before making a purchase.
– The customer is responsible for ensuring that the supplier or seller’s policy aligns with their expectations before making a purchase.
• General Terms
– Fakhr platform does not bear direct responsibility for the return and exchange policies of suppliers and sellers, as each supplier or seller is responsible for applying their own policy.
– At Fakhr, we are committed to supporting customers and guiding them in case of any difficulties with the supplier or seller.
– If you have any inquiries or need assistance, please contact our customer service team.
– At Fakhr, we are committed to supporting customers and guiding them in case of any difficulties with the supplier or seller.
– If you have any inquiries or need assistance, please contact our customer service team.