Seller Help

1. Shipping Rates and Commissions: At Faakhr, we believe in empowering our sellers to take full control of their shipping policies. As a seller, you have the flexibility to determine your own shipping rates based on your preferences and the needs of your customers. Whether it’s local or international shipping, you can set the rates that best align with your business model.

Additionally, we want to make it clear that we do not charge any commission on products sold through our platform. This means that the entire sale amount, excluding any shipping fees, goes directly to you as the seller. Our goal is to provide a transparent and seller-friendly platform that allows you to focus on growing your business without the burden of additional fees.

Start selling with confidence, knowing that you control your shipping rates, and we won’t take a cut from your sales.

2. Shipping Labels and Tracking: To simplify the shipping process for our sellers, we offer the option to generate shipping labels directly through our platform. Once an order is ready to be shipped, you can easily create and print the necessary labels, saving you time and effort.

After dispatching the order, you will receive tracking information, which can be shared with your customers to keep them updated on their shipment status. Providing accurate tracking details helps build trust with your customers, ensuring a smooth and transparent shipping experience.

With our platform, managing your orders and shipments is straightforward and hassle-free, from label generation to tracking.

3. Return and Refund Policies: At Faakhr, each seller is responsible for managing their own return and refund processes according to their individual policies. This means that sellers have the flexibility to define the terms and conditions under which returns and refunds are handled.

For customers wishing to initiate a return, please follow the guidelines provided by the specific seller. Typically, the process involves:

1. Reviewing the seller’s return policy, which is available on their product page or store page.
2. Contacting the seller directly to initiate the return process and receiving instructions on how to return the item.
3. Once the item is returned and inspected, the seller will process the refund according to their stated policy.

Please note that return windows, restocking fees, and refund processing times may vary depending on the seller. We encourage customers to review the return and refund policies before making a purchase to ensure a smooth and satisfactory experience.